Terms and Conditions – NorthCoast Knittery

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Terms and Conditions

For YarnLuxe: YarnLuxe is a one year subscription, since this is a small batch subscription in limited numbers, once you are signed-up for the club we cannot grant any refunds. If you are dissatisfied with your subscription we can offer on-line credit in the form of a credit valid for the term of the subscription for the unused portion of your subscription.  Any items that have been shipped will not be part of this credit.  In order to receive the credit you can email the shop at info@northcoastknittery.com, thirty 30 days prior to the next shipment. Each shipment will occur on the first of every other month with six shipments starting June, 1 2016.  For credit please provide your name, address, phone number, email and reason you are canceling your subscription.  we will contact you with an on-line shop credit in the amount that is left on your subscription. Please note we must receive this in writing 30 days prior to the next shipment.  Refunds will not include the tool kit or interchangeable needle kits.

For the Knitting in the Redwoods Requa Inn Retreat: if you do not wish to pay for your room in full, a 20% non-refundable deposit must be made in order to confirm your reservation. At least 70% of the balance must be paid by June 1st 2016, and 100% must be paid by August 1st, 2016. If you choose to cancel before July 1st 2016, you will only receive 50% of your deposit. Any cancellations after August 1st will not receive any refund. Give us a call at (707)442-9276 and we can accept your deposit payment over the phone.

For workshops and classes: Workshops and classes are non-refundable within 30 days prior to the workshop/class date. A 50% refund is granted if you cancel more than 30 days prior to the workshop date. Workshops and classes cannot be purchased with birthday discounts, contest winnings, or any other discounts.  You must enroll in classes and workshops prior to the day of the class.  Some classes require homework preparation and supplies, so be sure to sign up plenty of time in advance

For Returns: We can only grant you store credit for any returns. Any unused yarns may be returned for store credit up to 90 days after the purchase. The yarn must still be in the original condition with the intact yarn label. We do not accept any returns or exchanges for needles, hooks, books, magazines, or any tools. Any sale or discounted purchases may not be returned or exchanged.  Workshops and classes are non-refundable within 30 days prior to the workshop/class date. A 50% refund is granted if you cancel more than 30 days prior to the workshop date. 

For Discounts: Birthday discounts reward you with 30% off of all the yarn in one purchase during the month of your birth date. Birthday discounts do not apply to books, magazines, Ashford tools, Wool Tree Mill tools, special orders, or workshops. In order to use your birthday discount online, you need to either enter your birth date when subscribing to our mailing list, or give us a call at (707)442-9276.

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